Read-only demo · A completed research workspace with fictional sample interviews. Browse the evidence and saved results. Changes and new AI requests are unavailable.
How should we measure success?
Scope: Customer onboarding · Saved conversation
Question
What outcomes would make onboarding better for customers?
Prism
The interviews suggest three practical outcomes: less time spent finding the next owner, fewer duplicate internal updates, and fewer customers chasing a response. Priya explicitly favors measuring customer follow-ups over counting completed status fields. These are proposed measures; the interviews do not establish a numeric target.
Maya Chen · 0:45 · Operations: making handoffs visible
“When a customer moves from sales to delivery, nobody can see who owns the next step. We lose two or three days just finding the right person.”
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Priya Shah · 3:45 · Customer success: confidence through timely updates
“A named contact and a reliable next-update date. We should measure whether customers need to chase us, not how many status fields we fill in.”
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Follow-up
What evidence should we collect in the pilot?
Prism
Record time between handoffs and count customer requests for an update. Ask the delivery team whether the pilot replaced any existing reporting. Treat those as evaluation ideas grounded in the interviews, not results already measured.
Maya Chen · 5:15 · Operations: making handoffs visible
“I can support a pilot next month, but only if it replaces the spreadsheet. Another place to enter the same update will not get used.”
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Priya Shah · 2:15 · Customer success: confidence through timely updates
“I message the delivery lead, wait for a reply, and then email the customer. A simple answer can take most of a day.”
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